SelectVoice reseller services
Hybrid phone systems for resellers
Serve customers that need more than a cloud-only design. Pair an on-premise SelectVoice platform with a SelectVoice cloud instance and plan survivability around the customer’s sites, connectivity and working patterns.
Built around your customer estate
Keep local control
Retain an on-premise platform where operational dependencies or specialist requirements make a local system the right choice.
Add a cloud continuity path
A paired cloud instance can provide an alternative call-routing destination when the site is unavailable, according to the agreed configuration.
Avoid a forced migration
Keep cloud, hybrid and on-premise on the table. Recommend the architecture that meets the customer’s needs rather than a single deployment model.
What you can offer
Cloud
A hosted platform for customers that want a centrally managed service for office and distributed teams.
Explore cloudOn-premise
SelectVoice on a customer site for local operational control and specialist integration requirements.
Explore on-premiseHybrid
An on-premise platform paired with a cloud instance, with failover routing and recovery planned and tested.
Explore hybridSIP and alternate routing
Consider carrier connectivity, number routes and reachable destinations as part of the continuity design.
Explore sip and alternate routingFrom evaluation to customer delivery
01
Discover site dependencies
Review power, internet access, equipment, integrations and the calls that must remain reachable.
02
Design the paired deployment
Agree the on-premise and cloud roles, call routes, reachable devices and recovery behaviour.
03
Test failure scenarios
Validate the agreed response to connection loss, site unavailability and planned maintenance.
04
Document and review
Record the continuity plan and confirm support responsibilities, then revisit it as the estate changes.
A clear support and commercial plan
Review the proposed service mix with one accountable wholesale partner. Confirm compatibility, deployment responsibilities, escalation and commercial terms before customer rollout.
Our 99.99% UK core uptime commitment applies to the core service, not customer internet access, power or equipment. Your continuity design should cover those dependencies.
Estimate your marginIllustrative estimates only. Actual margins depend on product mix and agreed terms.
Where this fits
Deployment examples, not customer case studies.
Education and healthcare
Evaluate local operational requirements alongside a way to reach staff if the main site is unavailable.
Manufacturing and specialist sites
Retain local integrations while considering cloud routing for external calls.
Multi-site organisations
Plan alternate offices, mobile users and remote workers as destinations in a continuity design.
Partner questions, answered
Your next wholesale relationship
Bring your voice estate together
Review your calls, numbers, SIP, platform and apps with the partner team. Start with your customers’ requirements and agree a practical way forward.