Keep your customers connected, whatever happens
SelectVoice Hybrid pairs your on-site phone system with a SelectVoice cloud instance. If one side has a problem, the other steps in - so callers still reach you and your team keeps working.
How on-premise and cloud work together
Two SelectVoice platforms, one phone system. Here is what happens behind the scenes.
Your on-site platform
SelectVoice runs on a server in your building. Day to day, it handles your calls locally, keeping internal calls fast and your data on your own network.
Kept in step with the cloud
A matching SelectVoice cloud instance in our UK data centres holds your users, numbers and call routes, so it is ready to take over at any moment.
Calls move if something goes wrong
If your site loses its connection or power, incoming calls are routed to the cloud instance and reach your team on mobiles, softphones or another office.
When things go wrong, your phones don't
Real situations UK businesses face - and how hybrid keeps you open for business.
Your broadband drops
Customers calling in are routed through the cloud, and staff keep answering on the mobile app or web softphone.
A power cut hits the office
Your numbers stay live in the cloud, so callers hear your normal greeting rather than a dead line.
The building is out of action
Flood, fire or a snow day - your team can work from home with the same extensions and call queues.
Planned maintenance on site
Update or replace on-site hardware without scheduling downtime for your callers.
The best of both, built for survivability
Hybrid gives you the reassurance of a system on your own premises plus a cloud safety net. It is the most resilient way to run SelectVoice.
Comparing options? See Cloud, On-Premise or Hybrid.
- Keep the control and data privacy of an on-site system
- Add cloud-level resilience without starting again
- Same features, same numbers, whichever side is handling calls
- Make the most of the handsets and cabling you already own
- Supports business continuity and disaster recovery planning
- Supported end to end by your trusted UK SelectVoice partner
Hybrid questions, answered
Is hybrid just a stepping stone to the cloud?
No. Hybrid is a long-term choice for organisations that want the control of on-premise with the resilience of the cloud. Many customers run it permanently.
Do internal calls still work if the internet goes down?
Yes. Calls between extensions on your site are handled by your on-premise platform, so they do not rely on the internet.
Will my callers notice when failover happens?
Failover is designed to be automatic. Your partner will configure how calls are routed so callers reach your team with as little disruption as possible.
Can I add hybrid to an existing on-premise SelectVoice system?
In most cases, yes. Your SelectVoice partner can add a cloud instance alongside your current platform. Speak to us about your setup.
Plan your resilient phone system
A friendly SelectVoice partner will look at your sites and recommend the right setup.
Book a demo