SelectVoice
    Deadline: 31 January 2027

    UK Landline Switch-Off: A City-by-City Guide

    The BT copper landline shutdown affects every UK city. Here is what the timeline actually means where your business is based - and how to move to a cloud phone system without losing a single call or number.

    First, the honest answer on city dates

    There is no published list of switch-off dates by city. Openreach retires copper exchange by exchange, and your own migration window comes from your communication provider. What is fixed everywhere is this: stop-sell already applies UK-wide, and all remaining analogue and ISDN services end on 31 January 2027. The city notes below cover what tends to be different locally - fibre availability, building stock and the kit most often left behind.

    The timeline that applies to every UK city

    Three dates matter, and they are national rather than local.

    1
    September 2023

    Nationwide stop-sell

    Openreach stopped selling new copper analogue and ISDN lines across every UK exchange. Wherever you are in the country, new connections are already digital only.

    2
    Now to 2026

    Exchange-by-exchange migration

    Communication providers are moving existing customers off copper in planned batches. Your migration window is set by your provider and your local exchange, not by a single national date.

    3
    31 January 2027

    Final copper switch-off

    The revised UK-wide deadline. Any analogue or ISDN service still in place after this point stops working, in every city and town.

    What the switch-off looks like in major UK cities

    Same deadline, different local realities. SelectVoice supports businesses in every region through our UK partner network.

    London

    Greater London

    The largest concentration of ISDN30 estates in the UK, and the most competitive porting queues as the deadline nears.

    Multi-site London businesses often have legacy ISDN in older serviced offices. Full-fibre availability is strong across most boroughs, so migration is usually straightforward if planned early.

    Birmingham

    West Midlands

    A dense mix of manufacturing, logistics and professional services still running on-premise PBX hardware.

    SIP trunking is a common first step here - it keeps an existing PBX in place while removing the copper dependency ahead of 2027.

    Manchester

    Greater Manchester

    High full-fibre coverage and a fast-growing SME base, making cloud phone systems the default replacement.

    Hybrid working is widespread across the city region, so most businesses move straight to a hosted PBX with softphone and Microsoft Teams calling.

    Leeds

    West Yorkshire

    Financial, legal and healthcare firms with call recording and compliance obligations to carry across.

    Compliance recording and retention settings need mapping before migration - not after. We plan this into the cutover.

    Glasgow

    Scotland

    A wide spread of urban and semi-rural sites, where broadband quality varies between premises.

    Sites without full fibre may need an SoGEA or fixed-wireless upgrade first. A line survey removes the guesswork.

    Edinburgh

    Scotland

    Public sector, education and finance estates with large DDI ranges to port.

    Large DDI blocks take longer to port. Starting six months out avoids the crunch as 2027 approaches.

    Bristol

    South West

    Strong full-fibre coverage and a tech-led SME base already familiar with VoIP.

    Many Bristol firms are replacing part-migrated systems, where a few analogue lines for lifts, alarms or door entry were left behind.

    Cardiff

    Wales

    Retail, hospitality and public sector sites with PSTN-connected card terminals and alarms.

    Non-voice devices on analogue lines are the biggest risk in Wales. We audit every line, not just the phones.

    Liverpool

    Merseyside

    Older building stock with legacy wiring and long-standing analogue installations.

    Where internal cabling is dated, a cloud phone system avoids re-wiring altogether - handsets simply use the data network.

    Newcastle

    North East

    Contact centre and shared service operations with high call volumes and resilience requirements.

    Queue behaviour, wallboards and reporting all need to be replicated on day one, so we run these in parallel before cutover.

    Sheffield

    South Yorkshire

    Engineering and industrial sites with phones spread across workshops, yards and offices.

    Site-wide coverage matters more than desk phones here - DECT and mobile apps usually replace the old analogue extensions.

    Belfast

    Northern Ireland

    A separate network footprint, but the same 2027 copper retirement deadline applies.

    Carrier choice and porting timescales differ in Northern Ireland, so we confirm the porting route before booking a cutover date.

    Your migration partner in every region

    SelectVoice is UK-built and UK-supported, delivered through accredited partners across the country. Whether you have one office in Cardiff or thirty sites nationwide, the migration is planned around your working week - not ours.

    • Line and device audit across every site, including alarms and lifts
    • Number porting from any UK carrier, including large DDI ranges
    • Broadband check so each premises is ready before cutover
    • Cloud PBX, SIP trunking or Microsoft Teams calling - whichever fits
    • Parallel running so nothing goes live untested

    Landline switch-off questions, answered

    Still on copper? Let's plan your move.

    Tell us where your sites are and we will map out what needs replacing, what can be ported, and how long it will take.