From Spoken Words to Something You Can Act On
Every call is transcribed
Recorded calls and voicemails are turned into accurate, readable text with the speakers separated out.
The key points are summarised
A short summary pulls out who called, what they wanted and what was promised, so follow-ups are not guesswork.
Sentiment is scored automatically
Each conversation gets a positivity score and a positive, neutral or negative flag, with no manual listening involved.
Results land in Vision Business Intelligence
Scores and transcripts feed straight into your reporting alongside queue, agent and call performance data.
Read Your Voicemails in Your Inbox
Voicemails arrive as an email with the audio attached and the whole message written out. One click summarises long messages into the points that matter, so staff out on site can deal with them between jobs.
What It Changes Day to Day
Stop Listening to Hours of Audio
Read a voicemail in seconds instead of playing it back three times to catch a phone number.
Coach From Evidence, Not Hunches
See which conversations went badly and why, so one-to-ones are based on real calls rather than opinion.
Catch Unhappy Customers Early
Negative calls are flagged as they happen, giving a manager the chance to put things right before a complaint lands.
Find Any Conversation Fast
Searchable transcripts mean disputes, orders and promises can be checked in moments.
Review 100% of Calls, Not a Sample
Traditional quality checks cover a handful of calls a month. This covers every recorded conversation.
Keep Records Without the Admin
Written records of customer conversations build up automatically for training, compliance and handovers.
Sentiment Sits Alongside the Rest of Your Call Reporting
Vision Business Intelligence is where all your telephony reporting lives - queue activity, agent utilisation, completion codes, first and last calls and much more. Sentiment reports simply join that same library, so managers do not learn a new tool.
Three Views, From Headline to Single Call
Sentiment Overview
A daily snapshot: calls handled, average sentiment, average handle time and any negative flags, with recent calls tagged positive, neutral or negative.
Sentiment Performance
Compare positivity across your people and spot who is consistently handling the hardest conversations - and who needs support.
Sentiment Report
The detail behind the numbers: every call with talk time, source, destination, positivity percentage and a link to the recording.
