How Ella Works
Three simple steps between a ringing phone and a happy customer.
Answers instantly
Ella picks up every call on the first ring. No hold music, no voicemail, no missed opportunities - even outside business hours.
Provides info and takes messages
She answers common questions from your knowledge base and takes accurate, detailed messages when your team is unavailable.
Connects to your team
Ella routes calls to the right person seamlessly, passing on full context so your team can pick up exactly where she left off.
Your team focuses on what matters
Ella handles the routine calls - FAQs, message taking, basic routing - so your people can focus on complex, high-value conversations that grow your business.
- Frees staff from repetitive phone enquiries
- Ensures every caller gets a professional experience
- Scales your capacity without adding headcount
- Works alongside your existing phone system
Core Capabilities
Built for real business conversations, not scripted menus.
Natural Voice Conversations
Sub-200ms latency with emotion-aware responses in 40+ languages. Callers speak naturally - no menus, no frustration.
Knowledge Grounding
Ella answers from your verified company documents and knowledge base. She never guesses or makes things up.
Human Handoff
Seamless routing to the right person with full call context. Your team picks up exactly where Ella left off.
API-First Integration
Connects to your telephony, CRM, and ticketing systems. Works with your existing stack - no rip and replace.
Customer Support
Handle routine enquiries 24/7 so your team focuses on complex, high-value conversations.
Appointment Scheduling
Book, confirm, and reschedule appointments automatically. Callers get instant answers without waiting.
Choose Your Edition
Start small and scale as you grow. Every edition includes Ella's core AI voice capabilities.
Starter
For small businesses getting started with AI call handling.
- 1 AI agent
- Basic call routing
- Voicemail with transcription
- Email notifications
- Business hours scheduling
- Standard voice options
Growth
For growing teams that need smarter call management.
- Up to 3 AI agents
- Custom knowledge base
- FAQ auto-responses
- Call transfer to team
- Multi-language support
- Basic analytics dashboard